NOC Service Engineer II

If you have an experience in network operations center, know how to resolve problems with networks, you were responsible for monitoring network devices, troubleshoot problems and issues with network, please review below responsibilities and qualifications needed for the job of NOC Engineer, apply today, and join our Equinix family.

NOC Service Engineer II

Your responsibilities

• Performs network monitoring: monitors network devices, software health and network tools health checks, monitors the network tools, and reports any device or software outages, prioritizing the issues
• Troubleshoots network problems and outages and provides Level 2 Network Triage support
• Provides escalation level support for Tier2 and Level 2 team
• Applies the published work around (S & W and H and W) to get the customer issue resolved within the SLA’s as expected
• Provides feedback to the various vendors on hardware and software to improve supportability
• Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events
• As part of the Major Incident Team performs Alert monitoring and Incident communication actions:
• Creates and reports tickets for events and incidents
• Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket
• Identify operational issues and suggest design alterations to address these issues
• Working in a distributed Global Network operations support team
• Schedule network maintenances and upgrades when appropriate

Our requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, or relevant work experience
• Experience in previous NOC or another department related to network support
• Vendor basic knowledge in Cisco, Juniper or Cisco
• Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet
• Basic knowledge of Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH
• Applied knowledge of LAN, WAN, internet technologies
• Minimum B2 in English​​

What we offer

• Full time job agreement: 10 hours shift in "follow the sun" support model including weekends
• Hybrid workspace model
• Modern office in the city centre
• Employment in a stable company with an established position in the global but also at local market
• Wide range of non-cash benefits such as private medical care in VIP options, MultiSport, Lunch Pass and more
• Opportunity for professional development in the international environment by internal and external trainings

Aplikuj