Limango praca

• You lead a team of six engaged limangos across our both locations in Germany and Poland
• Together with your team your are responsible to implement, develop and maintain automated customer communication for existing and churned customers in 3 markets (Germany, Netherlands and Poland)
• You constantly develop the multichannel customer communication (App, Webshop, Newsletter, Push Notfication, etc.) and take responsibility for the customer lifecycle development
• You are also in charge of our customer loyalty program
• You also always have an eye on the numbers and KPIs: you prepare and request reports and analyses to improve customer communication

• You are a CRM expert with experience in leading a team and broad experience in e-commerce
• You have a degree in marketing, business administration, communications or similar and sound knowledge of customer engagement platforms (e.g. emarsys, Salesforce)
• You like to actively do operative work together with the team
• You are fluent in English
• You’re an analytical as well as creative and well-structured person

• Private health care
  We provide access to the best specialists for you and your loved ones.
• Language classes
  English and German lessons in small groups, tailored to your skills.
• Remote work and flexible working hours
  Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
• Office in the center of Wrocław
  Nearby cinema, fitness club and large selection of lunch places.
• Fruit Mondays
  There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
• Company events in the best company
  After hours we often organize interesting outings or meetings in our office.

What you can count for:

• Interesting and challenging work in a dynamic environment of the Internet industry - you will not get bored with us!
• The possibility of real shaping of the business - we value independence and delegate responsibility,
• Gaining experience in an international team, operating in different European markets.

Sounds good?
We can't wait to get to know you. Apply now!

You are responsible for our new members in the Polish market and accompany them on their way from registration to their first and second purchase. You will define the customer communication for new customers and you will send our Polish customers on inspiring journeys.
You can expect an exciting mix of tasks combining creativity and data:

• You are responsible for automated customer journeys focusing on new customers
• You analyze our customer base and define segments and suitable KPIs for your journeys
• You create customer communications across all touchpoints (newsletter, app, shop) and implement them throughout entire customer lifecycle via our customer engagement platform emarsys
• Together with our graphics team, you bring your vision to life and design automated journeys for your target groups
• You always have an eye on the success of your campaigns, prefer to derive further measures and potential from figures and constantly develop your strategy by using A/B tests
• Based on a given budget, you will plan and implement incentives, analyze and report your measures and customer journeys and ensure that you achieve your defined goals

• You have a degree in marketing, business administration, communications or similar and have already gained 1-3 years of experience as a CRM Marketing Specialist in eCommerce
• You are passionate about customer communication and eCommerce and enjoy storytelling
• You have already gained experience with customer engagement platforms (e.g. emarsys, Salesforce)
• You are analytical and able to grasp new and complex ideas very quickly
• You love deriving new measures from data and analyze the customer base in order to detect new potentials and ideas
• You have very good MS Office skills, are familiar with reporting tools (e.g. Tableau, Power BI) and a very good command of English

• Private health care
  We provide access to the best specialists for you and your loved ones.
• Language classes
  English and German lessons in small groups, tailored to your skills.
• Remote work and flexible working hours
  Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
• Office in the center of Wrocław
  Nearby cinema, fitness club and large selection of lunch places.
• Fruit Mondays
  There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
• Company events in the best company
  After hours we often organize interesting outings or meetings in our office.

What you can count for:

• Interesting and challenging work in a dynamic environment of the Internet industry - you will not get bored with us!
• The possibility of real shaping of the business - we value independence and delegate responsibility,
• Gaining experience in an international team, operating in different European markets.

Sounds good?
We can't wait to get to know you. Apply now!

• You are responsible for your own target group (Persona NoKids for limango Polska) & its KPIs development
• You continuously improve the customer communication via the newsletter and push notifications as well as the in-app and in-shop communication
• You are analyzing your customer group and are responsible for the planning, implementation and reporting of the marketing measures taken to activate our members through the different direct marketing channels
• You are working closely together with other departments like Category Management and Graphic Design.

• You successfully completed a degree in marketing, communication or similar field and already have a first experience in Customer Relationship Management
• You have fun looking for new and creative ideas how to activate customers, you are especially gifted with a high sense of design and are very good at creating attractive texts & contents.
• Polish is your mother tongue, which you write without any mistake, but you are also able to work in English
• You have a very structured thinking that enable you to work well under pressure, respect deadlines and keep a good overview of all your tasks and responsibilities

• Private health care - We provide access to the best specialists for you and your loved ones.
• Language classes- English and German lessons in small groups, tailored to your skills.
• Remote work and flexible working hours- Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
• Office in the center of Wrocław - Nearby cinema, fitness club and large selection of lunch places.
• Fruit Mondays- There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
• Company events in the best company- After hours we often organize interesting outings or meetings in our office.

• Planning, coordination and sales of our shop campaigns in the German shop (outlet products and marketplace)
• Close contact with Category Managers, CRM, and other interfaces
• Daily tasks contain: planning, coordinating and incorporating shop campaigns to sales planning for all limango Group countries with particular reference to Germany; the allocation of accountable commitment for each shop campaign; the exchange with Category Managers and CRM about the stock offer, pricing, content and communication of campaigns; the monitoring and analysis of the performance of campaigns
• Development of sales in the country and strive for the best possible success and generating of ideas for new solutions related to the promotion of product groups on the website
• Support local sales with knowledge of seasonality, trends, brands and market specifics
• Optimization of navigation & categorization in shop channel for all limango Group countries

• Fluency in German (B2), very good knowledge of English (C1) (work in international environment)
• Extensive knowledge of the specifics of the core market – Germany
• Higher education, preferably with economics profile
• Minimum one-year experience in a similar position
• Ability to analyze data and current market trends
• Proficiency in MS Office (especially MS Excel)
• Presentation and negotiation skills

• Private health care - We provide access to the best specialists for you and your loved ones.
• Language classes - English and German lessons in small groups, tailored to your skills.
• Remote work and flexible working hours - Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
• Office in the center of Wrocław - Nearby cinema, fitness club and large selection of lunch places.
• Fruit Mondays - There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
• Company events - After hours we often organize interesting outings or meetings in our office.

Sounds good?
We look forward to receiving your application in English, including salary expectations and your earliest possible start date.

As a Customer Service Workforce Analyst in the fast-growing Group Customer Service department that serves the German, Austrian, Dutch and Polish markets, you will be responsible for forecasting, creating and adjusting employee schedules to serve limango customers' requests at the highest possible level. You will also be responsible for analyzing operational KPIs and agents performance and implementing improvements in processes, ways of working and tools.
In your role you will report to the Head of Group Customer Service.

Your concrete tasks are:

• Planning, monitoring, and managing the working time of teams
• Arranging schedules based on team preferences and responding to changes (e.g., number of customer contacts) to meet target KPIs (SLA)
• Create and update staffing and occupancy forecasts at any given time, including collecting, reviewing, and correcting data that can be used for short, medium, and long-term forecasting
• Create, maintain and improve reports using Excel and other tools (e.g. Tableau)
• Analyzing performance, operational metrics, looking for correlations between them and initiating changes and improvements in processes, ways of working and tools
• Reporting of planning information to key stakeholders
• Supporting Team leaders and People department in recruitment processes

• With a strong analytical mind, you're able to quickly understand and face challenges that are not lacking in limango. You're a team player and not afraid to trying out new things. What you should also come with:
• Experience in managing team working hours and using WFM tools
• Minimum one year experience in a call center environment
• Good knowledge of ACD, IVR and EMRS systems
• Very good knowledge of Excel and developed analytical skills (a must)
• English on min. B2/C1 level (a must)
• Independence in performance of assigned tasks and organization of own work
• Ability to communicate in a diverse environment

• Private health care. We provide access to the best specialists for you and your loved ones.
• Language classes. English and German lessons in small groups, tailored to your skills.
• Remote work and flexible working hours. Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
• Office in the center of Wrocław. Nearby cinema, fitness club and large selection of lunch places.
• Fruit Mondays. There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
• Company events. After hours we often organize interesting outings or meetings in our office.

What should the application include?
We are looking forward to your application! Please send us your complete documents (CV, letter of motivation, certificates) as well as your desired salary and your earliest possible start date.