bonprix Sp. z o.o. praca

People Lead (Lider Zespołu)

Your responsibilities

• As the disciplinary lead next to the functional leads, you will empower and develop employees for self-responsibility and self-organization.
• You will support in the change process to grow into the new roles by clear demarcation of responsibilities and close/transparent communication.
• The disciplinary management (salary, promotion, leave of absence, evaluation, etc.), including administrative activities and consideration of the employment law framework will also be part of your tasks.
• You will play a vital role in shaping the future international Customer Care matrix structure and make that successfull.
• CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland. Your disciplinary responsibility will be focused to the local employees.
• If you have a passion for people management, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced in people management with respective leadership skills including tools and methods like e.g. feedback and development discussions.
• You are proficient to standardize HR-related procedures as link between HR function and international Customer Care Management.
• You have a minimum C1-level English proficiency.
• You have very good people management skills.
• Also you have coaching, learning facilitator skills and a performance-oriented people development mindset.
• Communication, fluid/ iterative and transparent management skills round off your profile.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you also are enthuastic and able to deal with conflicts in a positive and constructive way.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Co-financing for meals at the office.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Aplikuj

Project Manager Systems

Your responsibilities

• You will manage global projects with system reference (e.g. Introduction of contact response system).
• Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports.
• You will independantly plan your resources and create an international oversight of used systems along our process landscape.
• You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.
• You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.
• CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced to work in an international project environment and to manage major projects.
• Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.
• You have a minimum B2-level English proficiency,
• An entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan).
• You can make decisions based on business cases.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you have a strong customer focus.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Aplikuj

Project Manager Systems

Your responsibilities

• You will manage global projects with system reference (e.g. Introduction of contact response system).
• Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports.
• You will independantly plan your resources and create an international oversight of used systems along our process landscape.
• You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.
• You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.
• CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced to work in an international project environment and to manage major projects.
• Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.
• You have a minimum B2-level English proficiency,
• An entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan).
• You can make decisions based on business cases.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you have a strong customer focus.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Aplikuj

Project Manager Systems

Your responsibilities

• You will manage global projects with system reference (e.g. Introduction of contact response system).
• Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports.
• You will independantly plan your resources and create an international oversight of used systems along our process landscape.
• You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.
• You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.
• CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced to work in an international project environment and to manage major projects.
• Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.
• You have a minimum B2-level English proficiency,
• An entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan).
• You can make decisions based on business cases.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you have a strong customer focus.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Aplikuj

Project Manager Systems

Your responsibilities

• You will manage global projects with system reference (e.g. Introduction of contact response system).
• Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports.
• You will independantly plan your resources and create an international oversight of used systems along our process landscape.
• You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.
• You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.
• CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced to work in an international project environment and to manage major projects.
• Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.
• You have a minimum B2-level English proficiency,
• An entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan).
• You can make decisions based on business cases.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you have a strong customer focus.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Aplikuj

Project Manager Systems

Your responsibilities

• You will manage global projects with system reference (e.g. Introduction of contact response system).
• Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports.
• You will independantly plan your resources and create an international oversight of used systems along our process landscape.
• You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.
• You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.
• CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced to work in an international project environment and to manage major projects.
• Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.
• You have a minimum B2-level English proficiency,
• An entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan).
• You can make decisions based on business cases.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you have a strong customer focus.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Aplikuj

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units.

Knowledge Administrator with German language

Your responsibilities

• You will create working instructions and review/update that on regular basis.
• Also you will communicate updates/changes on working instructions to inhouse units and service providers.
• You will collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.
• You are the interface to marketing/commercial to update information in the knowledge management tool.
• With the responsibility to ensure that agents read/understand working instructions you will shape the future international CCM.
• CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland.
• If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a apprenticeship.
• You are experienced with handling a high volume of information/documents and to derive and create simplified information (e.g. working instructions, news, general information) for Customer Agents.
• You have a minimum B2-level English proficiency as well as a minimum B2-level German and the creativity and adaptability to find the right way to communicate knowledge ( e.g. create a diagram, decision tree).
• You also have strong written and verbal communication skills.
• You are able to work in a structured manner and you have an operational excellence mind based on the customer knowledge.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Co-financing for meals at the office.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Aplikuj

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to support people in their ability to work, willingness and satisfaction.

Lead Operations

Your responsibilities

• As a role model you break down CCM strategies on change, processes and organization in such a way that each customer agent in your team understands how he/she and the team contributes to the department‘s and the overall CCM success.
• You have a good overview of capacities (including planned/unplanned absences) and activities in the team and the department in order to be a competent sparring partner for functional questions.
• You manage the team to achieve performance and quality targets and help your team to improve their processual/ functional skills.
• With the responsibility to meet team-specific targets, such as performance KPI, quality and customer satisfactionin you will shape the future international Customer Care matrix structure and make that successfull.
• CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland. Your functionally responsibility will be focused to the local Polish Operations team.
• If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced in the end-to-end customer care processes and related KPIs that are important to meet department/team targets and you have worked as (functional) leader for an operational team.
• You have a minimum B2-level English proficiency as well as B2-level Polish.
• You have very good customer experience skills, so that you know how to improve it by impact assessment and analysing measured quality results.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you also are enthuastic and able to deal with conflicts in a positive and constructive way.
• And you act with holistic thinking and focus on international CCM benefit.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Co-financing for meals at the office.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Aplikuj

Junior Influencer Marketing Manager

Your responsibilities

• You support the development and expansion of international influencer marketing.
• You will take on the coordination and management of influencer collaborations for specific touchpoints, including integration with overarching (campaign) activities – in Poland and beyond.
• You ensure smooth operations, including the creation of contracts, concept, and briefing documents.
• You organize the handling of goods and samples, act as a contact person for influencers and their management, and coordinate the approval and cross-media use of content.
• Monitoring and final success evaluation are also part of your tasks.
• By independently implementing collaborations, bringing in creative ideas and your analytical strength, you increase the impact of influencer measures for bonprix internationally and thus contribute to the success of the brand strategy.
• You work in an area that is open-minded and relies on agile methods. We work closely in an international team and are engaged in cross-departmental and cross-sectional topics. From a professional perspective, we are always looking for the best solution. Intensive exchange, high commitment, and personal responsibility play a significant role. At the intersection of digital marketing, social media, and PR, you provide impulses and convince with your professional expertise.
• Within the framework of budget and target specifications, you develop creative approaches and concepts. You experience a lot of creative and decision-making freedom.

Our requirements

• With or without a degree, for us, skills and personality are what count. We are looking for colleagues who are curious and have a problem-solving mentality.
• You have initial practical experience in the field of influencer marketing and/or PR in an internationally operating fashion company or on the agency side.
• You bring a passion for fashion and initial experience in the areas of social media & social commerce, as well as project and event management.
• You feel very confident working in English.
• Styling knowledge is a plus.
• Curiosity and creativity to develop new ideas and solutions.
• A doer mentality to further develop topics collaboratively and across teams.
• Empathetic and target group-oriented communication.
• Team spirit and commitment.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Co-financing for meals at the office.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Become a part of our international Influencer Marketing & PR team. We are entrepreneurial number jugglers with a passion for creation, communication and digitalization, along with a good portion of technical understanding. Apply now and actively shape the brand presence of bonprix.

Aplikuj

Knowledge Administrator with Italian language

Your responsibilities

• You will create working instructions and review/update that on regular basis.
• Also you will communicate updates/changes on working instructions to inhouse units and service providers.
• You will collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.
• You are the interface to marketing/commercial to update information in the knowledge management tool.
• With the responsibility to ensure that agents read/understand working instructions you will shape the future international CCM.
• CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland.
• If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

• You have successfully completed a apprenticeship.
• You are experienced with handling a high volume of information/documents and to derive and create simplified information (e.g. working instructions, news, general information) for Customer Agents.
• You have a minimum B2-level English proficiency as well as a minimum B2-level Italian and the creativity and adaptability to find the right way to communicate knowledge ( e.g. create a diagram, decision tree). You also have strong written and verbal communication skills.
• You are able to work in a structured manner and you have an operational excellence mind based on the customer knowledge.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Co-financing for meals at the office.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units.

Aplikuj

Inernational Employer Branding Specialist

Your responsibilities

• At bonprix, you will support the development and implementation of international employer branding strategies, content production and international projects to strengthen and position our employer brand.
• You will support the internationalisation of the European career website, including service provider management, reporting and communication.
• You will also contribute to content production in the integrated set-up and manage this for the social presences of the countries.
• You will also be responsible for designing, managing and measuring the success of target group campaigns.
• Together with your Employer Branding colleague located in Hamburg, you will be responsible for the internationalisation of the bonprix Employer Branding, including the development of a strategy and local adaptations for our locations in France, Italy, Poland and Germany in all touchpoints.
• You will work in an international set-up together with colleagues from Employer Branding and Corporate Communications. Your team colleagues are located both in Lodz site and the headquarters in Hamburg, with whom you will work together to drive international Employer Branding topics forward.
• With your creative ideas and impulses, you can standardise our Employer Branding on an international level and take it to a new level.

Our requirements

• You have a degree in communication sciences or a comparable qualification.
• You have already gained experience in Employer Branding in an international context.
• Your skills in content production (video and photo editing, as well as copywriting) and your know-how in performance marketing set you apart.
• The working language in your job will be English, so it is essential that you are business fluent in English.
• A good knowledge of German is desirable.
• Also you have already gained experience in project management.
• You are a creative with analytical, conceptual skills and an international mindset.
• You want to be part of an open, tolerant and colorful corporate culture and make your own contribution to it.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.
• Hybrid work (mandatory presence in the office 6 days a month).

Aplikuj

Business Partner People & Organisation

Your responsibilities

• As the Business Partner responsible for the location in Lodz, you will provide comprehensive advice and support to managers and employees.
• You will also work on international projects, be responsible for recruiting and be the central point of contact for the headquarters in Hamburg.
• You have an active role in personnel and organizational development, you are a consultant, sparring partner and designer. You will make an important contribution to ensuring that our employees and the organization are fit for the future.
• We are an international team of HR generalists and specialists with offices in Germany, France, Italy and Poland. We enjoy what we do, want to shape things and make a measurable contribution. To achieve this, we work actively, with great openness and trust with the specialist departments and our international interfaces within the Group.
• bonprix is a successful company that is constantly evolving. This requires people who are courageous and can and want to use their freedom. In your advisory role, you can bring a lot of yourself to the table, rethink things and leave existing paths.

Our requirements

• You have a degree in HR, business or a comparable qualification.
• You also have relevant experience in HR, including holistic consulting for specialist departments.
• You also have experience in supporting organizational development and change processes, as well as in the recruitment of specialists.
• Good knowledge of employment law, a confident handling of Microsoft Office and very good English skills round off your profile.
• You are characterized by a high level of consulting competence and service orientation, as well as a future- and solution-oriented way of thinking.
• You also have strong organizational and communication skills.
• You enjoy collaborative tasks and challenges and have a good dose of energy and motivation.
• You want to become part of an open, tolerant and colorful corporate culture and make your own contribution to it.

What we offer

• Work in an international company.
• Stable employment under an employment contract.
• Private medical care package.
• Sports card at an attractive price.
• Life insurance on preferential conditions.
• Seniority awards.
• Hybrid work (presence in the office 2-3 days per week desirable).

Aplikuj